Welcome to Exquisette!

We’re here to make your shopping experience amazing. Your satisfaction matters to us, which is why we offer:

✨ Premium quality products
🎁 30-day hassle-free returns
💫 Dedicated customer support

Need to Return Something?

We get it – sometimes things aren’t quite right. You can return your items within 30 days if:

• You received a different product specification than ordered
• The item arrived damaged during shipping or has manufacturing defects

How to Return Your Items

It’s easy! Just follow these simple steps:

1. Email us at [email protected] with:
   • Your order number
   • Photos or video of the items
   • A quick note about why you’re returning
2. Our friendly support team will review your request and send you a free return shipping label
3. Pack up your items (in their original condition with labels attached) and ship them back to us

Want a Refund or Exchange?

For Recent Orders (Last 48 Hours)

1. Email [email protected] with your order number and what you’d like to do
2. We’ll help you process your refund or find the perfect exchange

For Delivered Orders

1. Email [email protected] with:
   • Your order number
   • Photos or video of the items
   • Let us know if you prefer a refund or exchange
2. Our team will work with you to make it right

Good to Know

• Most items take 2-5 days to produce
• Custom items (like shoes and bags) need a little extra time
• Shipping typically takes 7-10 days
• All returns need to be approved by our support team first

Need help or have questions? We’re always here for you at [email protected]! 💌